Terms & Conditions

Project Smile specializes in providing dental treatment in Gdansk, Poland according to highest quality standards combined with additional arrangments for foreign patients.

Project Smile (projectsmile.eu) is a trademark of a commercial activity registered under the name: Project Smile Civil Law Partnership seated in Gdańsk at Sokola 24 A street, Poland and registered with the Polish Business Activity Central Register and Information Record, REGON number (Register of the National Economy): 360098106, TIN (Tax Identification Number): 583-317-20-12. Hereafter referred to as „Project Smile”

The dental treatment is provided by Projekt Usmiech Centrum Dentystyczne, which is responsible for the consultation, treatment plan, the dental treatment and its warranty. Project Smile is giving information on its website about possible treatments and prices for dental treatment at its dental clinic. The content of this website is provided for your general information only and does not constitute an offer or solicitation of business and may not be treated as such until confirmed by Project Smile. It is given as an indication of the type of treatments and prices available at Projekt Usmiech Centrum Dentystyczne.

The herein listed Terms and Conditions include the most important provisions concerning all services offered by Project Smile. Please read them carefully as becoming our Patient indicates acceptance of our terms and conditions.

BEFORE PERFORMANCE OF THE MEDICAL SERVICE:

1. Before every procedure, every patient has to sign a written consent form.

2. The detreatment is always carried out in Gdansk, Poland.

3. The medical treatment in Gdansk, Poland is always preceded by clinical examination, which is performed during the first visit in the dental clinic. The aim of the medical check-up is especially to verify: information and data provided by the patient, medical conditions of the Patient, possibility of performing the dental treatment and confirming or stating total treatment costs.

4. If, for any reason, the Patient is not present on time and in a state that the dental check-up can be performed, the appointment will be cancelled, and Project Smile will not be able to give a re-compensation. In certain cases Project Smile may need to move the appointment. In that case Project Smile will notify the Patient as soon as the need for rescheduling arises, and offer the Patient alternative times.

5. Because dental situations can change rapidly, treatment plans are valid for 60 days and only if there has NOT been a change in the dental situation which would require additional dental work. On the day of the dental check-up, the Patient will receive an idividual Treatment Plan from the treating dentist where adequate information on the treatment options available will be found, together with their consequences, costs and possible risks. Once receiving the treatment plan, the Patient will be able to discuss with the treating dentist the options available in order to select a course of treatment that is medically sound, aesthetically pleasing and financially affordable to the Patient.

6. Project Smile informs that the proposed duration of treatment is approximate, based on the provided information, and the duration of treatment may change after clinical examination due to various medical conditions. Project Smile cannot accept any responsibility if a longer stay is required. If your stay is shorter, our dentists will do their best to get the required dental work done in the available time.

7. Project Smile informs, that the proposed cost of the medical service is estimated on the basis of information and/or X-ray provided by the patient. The cost of the medical service may vary due to necessity of performing additional medical services.

8. The number of required visits depends on Patient’s oral and medical conditions and may vary depending on the individual case.

9. Once the booking is complete we will send you a confirmation email with your booking details.


CANCELLATION OF THE MEDICAL SERVICE AND PATIENTS DELAY:

1. The reservation of the medical treatment shall be confirmed at least 24h before arrival in Poland by sending a copy/scan/printscreen of the Patient’s flight ticket or other information with the details of the Patient’s arrival (especially: date, time, place). In case of lack of confirmation 24h before arrival, Project Smile is not obliged to provide the Patient with transport from the airport.

2. Cancellations of scheduled appointments is only accepted in writing (via e-mail to contact@projectsmile.eu or by post sent directly to Project Smile) and must be received no later than 72 hours (3 working days) in advance.

3. In the case of cancellation of a patient’s first visit, there is no cancellation fee.  However, due to the restrictive nature of the timing of treatment, a cancellation penalty of 100 PLN will be charged for the cancellation of a subsequent visit.

4. The Patient can resign from performing the medical service while staying in Gdansk, Poland at any time. However, in this case the Patient is obliged to cover all costs incurred up to that point by Project Smile.

5. If not performing the dental treatment due to the Patient’s fault, the Patient is obliged to cover all extra transport costs, which normally – in case of performing the service – are gratuitous.

6. In case of Patients delay in arrival to Gdansk, Poland, Project Smile shall undertake any possible tries in order to reorganize and perform the dental treatment to the Patient. However, if the reorganization and realization of the dental treatment in a new term is impossible, Project Smile does not take any responsibility for not performing the service.


PERFORMANCE OF THE MEDICAL SERVICE:

1. The Clinic has the right to refuse to perform the dental procedure selected by the Patient, in case the physical state of the Patient does not allow for the performance of the requested treatment.

2. The Clinic is not liable for any deterioration of the Patients health state after the performance of the dental treatment due to suppression of an information, which shall be provided by the Patient before performing the dental procedure(s), especially if not indicated in the Medical Questionnaire.

3. The required treatment time is estimated on the basis of the information and data provided by the Patient. The Clinic chooses the advisable dental treatment option based on the Medical Questionnaire and other information and data provided by the Patient as well relying on a dental check-up performed during the first visit.

4. The first visit is aimed to verify the possibilities and capabilities of performing the medical services chosen by the Patient in „Calculate Your Price & Book” section during the booking and registration process. If the medical service chosen by the Patient turns out to be impossible to perform or can threaten to health of the Patient, the Clinic shall inform the Patient on advisable medical treatment, costs of this treatment (compliant with the website price list) and duration of the treatment, including the necessity of successive visits.

5. By becoming a patient one agrees that before, during and after images of the treatment (without reavealing any personal details or features based on which one could identify the patient) can be used for marketing and information purposes in form of examples of provided treatment for other potential patients who are considering dental treatment in Gdansk, Poland.

6. The liability for any aftermath, costs and inconveniences due to improper selection of required dental procedures by the Patient incumbents the Patient.


INSURANCE:

1. Project Smile and each dentist performing treatment is subjected to professional liability insurance, in case of malpractice.

2. However, it is recommended to bring Your European Health Insurance card along (in case of a road accident or any other accident, illness not related to medical treatment). The European Health Insurance Card (EHIC) allows you to access state-provided healthcare in all European Economic Area (EEA) countries and Switzerland at a reduced cost or sometimes free of charge. Applying for the card is free and it is valid for up to five years.

3. Project Smile suggest to take additional travel Insurance eg. a specially designed travel insurance policy for people travelling abroad for medical treatment.


PAYMENT INFORMATION:

1. Project Smile does not await any advance payment. All payments can be made in cach, debit card or credit card (VISA, Mastercard).

2. During the stay in Gdansk, Poland the Patient shall have his EEUID or passport.

3. Project Smile reserves the right to amend the Tariffs. Upon request the Patient will be provided with information on current Tariffs.

4. The prices of the Hotel service are tentative and may vary insignificantly from these shown on the Project Smile’s (www.projectsmile.eu) website.


COMMUNICATION:

1. The whole communication with Project Smile before, during and after treatment is provided in English. Project Smile provides an English translation of technical terms provided on the website, e-mail communication or other materials offered by Project Smile . On request of the Patient Project Smile translates and explains all His inquiries. Communication and translations in other languages can also be available upon the prior request and consultation.

2. Should urgent assistance or advice be required whilst the patient is in Poland for the treatment, the Patients contact information for English-speaking stuff are given.

3. As part of Project Smile service, Project Smile provides links to websites over which Project Smile exercises no control, they are provided only for the convenience of the Patient.


CONTRACT INFORMATION:

• Project Smile is a Civil Law Partnership seated in Gdańsk at Sokola 24 A street, Poland and registered with the Polish Business Activity Central Register and Information Record, REGON number (Register of the National Economy): 360098106, TIN (Tax Identification Number): 583-317-20-12.

• Project Smile is a agent only. Project Smile serves the organization of treatment and accommodation, personal assistance and arrangment of transportation, if requested.

• Project Smile is not liable for prosecution for any Clinical, Dental nor Medical problems which may arise at the partner dental clinic or following treatment.

• The dental service is provided by Projekt Usmiech Centrum Dentystyczne / Dental Centre.

*The liability for the proper performance of the dental service, hotel service, apartments rental and other, optional services is incumbent on the service providers.


FINAL PROVISIONS:

1.English version of herein Terms and Conditions is the binding version. The other language versions have no legal validity.

2.In case of any discrepancies between the English and other language versions of the Terms and Conditions, the English version shall prevail.
3.Conflicts or claims about any aspect of the medical or hospital care or treatment shall be governed by the Polish law. In case of conflict or claim about any aspect of the care or treatment or conduct only the courts of justice of Gdańsk, Poland are competent.

4.In case any dispute between the Patient and Project Smile or Projekt Usmiech Centrum Dentystyczne / Dental Centre arises on performing of herein agreement, the competent court is the court seated in Gdańsk.


THIS DOCUMENT WAS LAST UPDATED ON: 7 DECEMBER 2015

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Contact Us

Project Smile Dental Clinic
Partyzantow street 76
80-254 Gdansk, Poland

+48 58 766 40 47
+48 506 138 388
contact@projectsmile.eu
www.projectsmile.eu

Monday – Friday 9:00 – 19:00 (CET/GMT+1)
Saturday 10:00 – 14:00 (CET/GMT+1)

Patient Reviews
James M.
Age: 31
United Kingdom
Solo medical traveller
January 15, 2019
How likely are you to recommend our service to friends and family?
Treatment: Zirconia crowns on front teeth. Plus teeth whitening treatment
Patient review:

Had my main two front teeth crowned here by Dr Maciej. Really happy with the work that has been done. Found the clinic and team very professional. Everything done on time and a perfect result to go home with. I highly recommend this clinic.

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Colin Morley
Age: 52
United Kingdom
Mature couple
December 11, 2018
How likely are you to recommend our service to friends and family?
Treatment: Crowns and Bridges
Patient review:

From my first tentative questions to them and throughout the booking, the service was superb. We stayed 1 week on the first visit and 2 weeks on the second visit at their Waterlane apartment. The accommodation is a very reasonable price, they also have at our time of staying probably the best cleaner out there, Irene, (Thank you) I have stayed in some nice hotels in my lifetime and I notice tiny little things when it come to cleanliness, this place is spotless. They arrange for Mr Peter the taxi driver to pick you up from airport and all of your appointments, what can i say about him, " He's a Legend" I had such a laugh with him on the many rides to and from the clinic. His English is far better than my polish !(Thank you) Patryk Becker arranges everything from the first email to the last details after I arrived home ( Thank you) My team of dentists on my first visit were Dr Maciej Koberda and Dr Paulina Bautembach-Koberda who assessed me and came up with the plan for me, Dr Maciej did the extractions etc and Dr Paulina did all the other dental magic in preparing the crowns and bridges ( I think I love her! ) Dr Tomasz Minor did the root canals, I dont love him ! A huge thank you to you all, and the dental assistants. My experience throughout the whole process was very professional, not always comfortable but thats no detriment to them, after all, your at the dentist, but they made me comfortable and answered all my questions superbly. If I ever need any major work done again, im going back. For those reading this and wondering about price needless to say its probably at least half, if not more cheaper than in the UK. Thank You all for giving me my smile back.

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Larisa
Age: 45
United Kingdom
Solo medical traveller
December 08, 2018
How likely are you to recommend our service to friends and family?
Treatment: Consultation
Patient review:

Nice clinic, friendly doctors (girls on reception was just non attentive). Waited over 25 min to bee seen (even had an appointment booked). Had consultation, examination and CT scan, which say on website that is free but had to pay over £71 for that (which in UK for that price in private dental I normally pay that amount for consultation, examination, X-ray and hygiene cleaning). Been told that will be given copy of CT scan on CD but haven’t had it. Had a quote and it slightly cheaper then in private dentist UK but add up flights and hotel then I wouldn’t really safe.

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Professor Noel O'Sullivan and Mrs. Margaret O'Sullivan
Age: 77
United Kingdom
Mature couple
November 12, 2018
How likely are you to recommend our service to friends and family?
Treatment: Multiple implants, crowns and related treatment.
Patient review:

We cannot speak highly enough of the treatment my wife and I received during our four visits to the Project Smile clinic. From our initial contact with Mr. Patryk Becker, every aspect of our treatment was clearly laid out and help given in arranging transport and accommodation. Because we always saw the same two dentists, we valued the continuity of treatment we received. The dentists themselves combined an extraordinarily high standard of professional skill with an unfailing civility and courtesy. It was a great pleasure to meet them, and a privilege to enjoy the uncompromising level of dental care they provided - exceeding as it always did the level we had experienced in the UK. The surgery itself is impressively equipped with the latest dental technology. Pricing for treatment we received and could not have afforded in the UK was always extremely reasonable. Last but not least, the general back -up service for our visits arranged by Mr. Patryk Becker, from being met by Mr. Peter's taxi at the airport to booking affordable accommodated in a hotel near the clinic, was outstanding. We have no hesitation whatsoever about recommending anyone in need of dental care, especially if it is of a complex kind, to contact Mr. Patryk Becker at the Project Smile clinic immediately. Those who do so will never have the slightest cause for regret.

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Sigridur Magnusdottir
Age: 60
Iceland
Mature couple
November 08, 2018
How likely are you to recommend our service to friends and family?
Treatment: Three implants
Patient review:

I went to this dentist to get a bone augmentation because my dentist in my country said I needed that. However, this doctor said that I did not need that to get an implant. They were extremely professional and fair. I got a good explanation and they began the treatment for implants. Extremely good experience.

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Lee Keys
Age: 45
United Kingdom
Solo medical traveller
October 22, 2018
How likely are you to recommend our service to friends and family?
Treatment: Major overhaul
Patient review:

Had major work done, extractions, bone graft, then implants, crowns and veneers. Basically quite a major overhaul. Not only was it considerably cheaper than in the UK, the work was carried out to a very high standard by Dr Maciej and Dr Paulina. The staff here are most professional, very pleasant and really put you at ease. I will be returning to Gdansk every year for check ups, they have my FULL trust. If you are considering work done, then for me Project Smile is the right choice. TO PATRYK, THE COORDINATOR: Just want to thank you personally for the experience I have had whilst having treatment. Also Dr Paulina, Dr Maciej, Sylwia (assistant), made me feel very much like a valued patient and their work was first class. I was sad that it was my last appointment, I enjoy coming here that much. I will be coming back for yearly check ups and if there are problems I will also return here. Mr Peter is also the greatest and has been superb in getting me from A to B as well as local advice at where to eat, visit etc. All in all the reflection on your clinic has been most positive and I would recommend you to anyone wanting treatment. Thanks again Lee Keys

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Kevin Matkoski
Age: 62
United States
Solo medical traveller
October 05, 2018
How likely are you to recommend our service to friends and family?
Treatment: Whole mouth crowns and implants
Patient review:

My experience was amazing. Dental professionals who truly care. I originally asked for a quote based on a US based team. The dental surgeon from Poland called and explained to why that was not the healthiest solution in the long-term! I ended up with fewer implants because they saved more of my original teeth. When it was all done, my neighbor said I looked ten years younger, my sister said I had such a beautiful smile, they hadn't seen it in such a long time. I do smile all the time now. The dentists in Poland were always checking to ensure I was not in pain. I never was. I have never been to a dentist as gentle and caring as Project Smile's. My brother in-law needed an implant. I told him to call Project Smile and take a vacation. The cost would be about the same.

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David Sheard
Age: 54
England
Solo medical traveller
August 26, 2018
How likely are you to recommend our service to friends and family?
Treatment: Full upper jaw on 6 implants and permanent 6 teeth bridge lower jaw
Patient review:

only back in England 0ne week after completing treatment, and am thrilled to bits with the outcome of my teeth, Dr Igor said that he would give me a nice smile, after our first consultation 5 months ago, and true to his word i have, and also restored my faith in dentist, I felt no pain throughout all of the treatment, which shows the work of great surgeon, I felt a very good vibe in the practice between all medical staff, which flows through to the patient's, unlike anything I have experience in England dentist, from Patryk the patient coordinator and Dr Igor everything is explained to you, and even Peter the taxi driver who is ever reliable, to take the stress out of been in a foreign environment, I would whole heartedly recommend project smile to everyone, and now my friend of 40 years is also having similar treatment to mine, as for the costs I was quoted £24,900 in England and paid a third of that and had wonderful time in the old town of Gdansk, thank you all at project smile.

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Moira Morton
Age: 55
United Kingdom
Solo medical traveller
July 17, 2018
How likely are you to recommend our service to friends and family?
Treatment: Dental Implants
Patient review:

I have just returned to Scotland following the 2nd stage of my second implant treatment at this clinic over the last few years. I am very happy with the treatment and service I received at this practice. Their professionalism is second to none. Thanks to the wonderful team of Specialists, Dr Maciej Koberda and Dr Paulina Koberda who carried out the work and consulted with me in perfect English throughout every step of the treatment. Thanks also to Sylwia for her care with CT and Hygiene work. Special thanks to Patryk, the foreign co-ordinator who made everything possible and to Mr Peter who was very helpful in providing an efficient taxi service. I cannot praise this wonderful team more highly.

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Fridlaugur Arnarson
Age: 50
Iceland
Group of friends
June 28, 2018
How likely are you to recommend our service to friends and family?
Treatment: Crown
Patient review:

Great service and cliniqe

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